プライバシーポリシー

Privacy policy

エルモ社プライバシー・ポリシー

個人情報の取り扱いについて
株式会社エルモ社 及び エルモ社内カンパニー(以下「当社」といいます)は、お客様の個人情報の重要性を深く認識し、お客様からご提供いただきました個人情報を適正に取扱いその保護の徹底を図ることは、当社の社会的責務であると考えております。
このページでは "www.elmo.co.jp" およびwww.elmo-play.com を含むURLで表示される当社ウェブサイト(以下「本ウェブサイト」といいます)上における個人情報の取扱いについて、ご説明いたします。
個人情報とは
お客様の個人情報とは、氏名、住所、生年月日、電話番号、Eメールアドレス等の、特定のお客様個人を識別することができる情報をいいます。
個人情報のご提供について
お客様は、個人情報を開示されなくても本ウェブサイト上のほとんどのサービスをご利用になることができます。また、個人情報を当社に提供することを希望されない場合、お客様はご自身の判断により、個人情報のご提供を拒否されることもできます。但し、特定のサービスにつきましては、お客様からの個人情報をご提供していただけない場合、ご利用できない場合がありますのでご了承ください。
また、16歳未満のお客様の個人情報につきましては、必ず保護者の方の同意の下にご提供いただきますようお願いいたします。
当社は、お客様から個人情報をご提供いただく際には、あらかじめその目的を明示させていただき、その目的の達成に必要な範囲内で個人情報をご提供いただきます。
個人情報の利用について
お客様からご提供いただきました個人情報は、あらかじめお客様に明示した目的およびお客様との連絡手段以外には利用いたしません。お客様から個人情報をご提供いただく際に当社が明示した目的の範囲を越えてお客様の個人情報を利用する必要が生じた場合は、事前にお客様にその目的をご連絡いたします。新たな目的にご同意いただけない場合には、お客様ご自身の判断により、かかる目的への個人情報の利用を拒否されることができます。
個人情報の第三者への非開示について
当社は、お客様からご提供いただきました個人情報を、次のいずれかの場合を除いては、第三者に対して開示いたしません。
  • お客様の同意がある場合。
  • お客様に明示した利用目的を実現するために、事前に秘密保持契約を締結した当社の関連会社や業務委託先等に必要な範囲で開示する場合。
  • お客様個人を特定できない状態に加工した統計的なデータとして利用する場合。
  • 法令等により開示を求められた場合。
  • 人の生命、身体または財産等の重大な利益を保護するために緊急に必要がある場合。
個人情報の管理について
当社は、お客様からご提供いただきました個人情報は適切かつ慎重に管理し、個人情報への不正アクセス、個人情報の紛失、破壊、改ざんおよび漏えい等を防止するために必要かつ適切な対策を実施いたします。
個人情報の確認、訂正、削除などについて
お客様からご提供いただきました個人情報について、お客様ご自身が確認、訂正または削除等を希望される場合には、お客様に対する当社窓口までご連絡ください。第三者による個人情報の改ざんを防止する為、ご連絡いただいた方がお客様ご自身であることを当社にて確認できた場合に限り、合理的な範囲で対応させていただきます。
クッキーについて
クッキー(Cookie)とは、ウェブサーバーからお客様のブラウザー、ハードディスクに小さなファイルデータを送信し、その内容を参照することのできる機能です。クッキーを利用すると、お客様の特定のサイトに対する情報を記憶して、ウェブ利用をより有益なものにできます。クッキーの使用は業界の標準となっており、多くのサイトで、お客様に有益な機能を提供する目的でクッキーが使用されています。また、クッキーは、お客様個人の身元を特定できる機能ではありません。

当社では、以下のような場合にクッキーを使用する事があります。
  • より満足いただけるようコンテンツを改廃したり、個々のお客様に合わせてカスタマイズされたサービスを提供する場合
  • お客様がどんなサービスに興味をお持ちなのかを分析したり、サイト上での効果的な広告の配信のために利用させていただく場合の関連会社や業務委託先等に必要な範囲で開示する場合。
当社の姿勢
当社は、お客様の個人情報の保護に関する日本の法令および規範を遵守するとともに、本ページの内容を適宜見直し、継続的な改善に努めてまいります。
ページに関するご意見・ご質問
本ページの内容に関して、ご意見・ご質問等ございましたら、株式会社エルモ社 総務部(TEL:052-811-5133)までご連絡くださいますようお願いいたします。

Our Company Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Our Company collects the following data:
Personal identification information (Name, address, date of birth, email address, phone number, etc.)

How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
- Place an order for items available on our website or portal site

Our Company may also receive your data indirectly.

Customers may refuse to provide personal information at their own discretion. However, please note that certain services may not be available if you do not provide your personal information.
How will we use your data?
Our Company collects your data so that we can:
- Process your order and manage your account.
- Deliver the item correctly as you have ordered.
- Email you with special offers on other products and services we think you might like.
- or any other ways you and we have preliminarily agreed on.

If you preliminarily agree, Our Company will share your data with our partner companies so that they may offer you their products and services.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
We manage personal information provided by customers appropriately and carefully, and implement necessary and appropriate measures to prevent unauthorized access to personal information, loss, destruction, falsification and leakage of personal information.

Our Company will keep your personal data for a certain period of time. The period is decided according to our global management policy. Once this time period has expired, we will delete your data.
Marketing
Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies, if we have your prior agreement.

After you have agreed to receive information, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

If you no longer wish to be contacted for marketing purposes, please contact us here.
ELMO Company, Ltd.
1-3-4, Shioya-cho, Minami-ku, Nagoya 457-0078 JAPAN
Tel: +81(0)52-811-5138
Email: kikaku@elmo.co.jp
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

The right to withdraw a consent - If we process data with the consent of the data subject, the data subject can ask us to withdraw the consent.

The right to challenge regulators about the processing of personal data - Data subjects have the right to challenge regulators about the processing of their personal data based on the need for processing for the purposes of legitimate interests pursued by the controller or third parties.

Legal basis for processing personal data and legitimate profit by processing personal data The legal basis for processing is as follows:
  • (1) The data subject gives consent to the processing of its personal data for one or more specific purposes.
    * If the processing is based on the consent of the data subject, the data subject has the right to withdraw this consent.
    (2) When processing is required to fulfill a contract in which the data subject is a party concerned, or when processing is required to perform procedures at the request of the data subject before the conclusion of the contract.
    (3) When processing is necessary to comply with the legal obligations that the administrator must follow.
    (4) When processing is necessary to protect the significant interests of the data subject or other natural persons.
    (5) When processing is necessary for the public interest or for the performance of public right given to the administrator.
    (6) When processing is necessary for legitimate interests pursued by the administrator or third parties. However, this excludes the case where the fundamental rights and freedoms that seek for of the protection of personal data especially child take precedence over the interests.
    * The following cases may be cited as cases where the legitimate interest is the legal basis for processing.
    ・ Marketing to customers (direct marketing)
    ・ Customer service for customers
    ・ Application for recruitment to our company
Data transfer to third countries
"We may transfer personal data of data subjects from offices (branches, representative offices, local subsidiaries, etc.) located in EU countries and regions to a branch in Japan or our overseas base. The personal data of the transferring data subject includes your personal data and the personal data of the employees of our offices in the EU.
The transfer of personal data to Japan is based on a sufficiency of transnational data transfer obtained by Japan or on the standard contract terms. "

If you make a request, we have two weeks to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: +81(0)52-811-5138
Or write to us: 1-3-4, Shioya-cho, Minami-ku, Nagoya 457-0078 JAPAN
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:

- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 27 December 2019.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: kikaku@elmo.co.jp
Call us: +81(0)52-811-5138
Or write to us at: 1-3-4, Shioya-cho, Minami-ku, Nagoya 457-0078 JAPAN

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